Question 1

Are your supplements FDA approved?

Accepted Answer

Dietary supplements are regulated but not approved by the FDA. Our products are manufactured in FDA-registered, GMP-certified facilities and undergo third-party testing for purity and potency.

Question 2

Are your products third-party tested?

Accepted Answer

Yes. Every batch is independently tested by accredited laboratories for purity, potency, heavy metals, and contaminants. We can provide Certificates of Analysis (COA) upon request.

Question 3

Do your products contain allergens?

Accepted Answer

Individual product pages list all ingredients and allergen information. Our facility processes products that may contain soy, tree nuts, milk, and wheat. If you have specific concerns, please contact us before ordering.

Question 4

Where are your products manufactured?

Accepted Answer

All Cien Rios Wellness products are manufactured in the United States in GMP-certified facilities, primarily in Florida.

Question 5

How should I store my supplements?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Unless otherwise noted on the label, refrigeration is not required. Keep out of reach of children.

Question 6

How long does shipping take?

Accepted Answer

Standard domestic shipping takes 3-7 business days. Expedited shipping (1-3 business days) is available at checkout for an additional cost. Orders are processed within 1-2 business days.

Question 7

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over $75 within the continental United States.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship to select international destinations. International customers are responsible for customs duties, taxes, and import fees. Please note that transit times and regulations vary by country.

Question 9

Can I track my order?

Accepted Answer

Yes. Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking to update.

Question 10

What is your return policy?

Accepted Answer

We accept returns of unopened, unused products within 30 days of delivery. Products must be in original, sealed packaging. Return shipping is the responsibility of the customer.

Question 11

How do I initiate a return?

Accepted Answer

Contact support@cienrios.com with your order number and reason for return. Our team will provide return instructions within 1-2 business days.

Question 12

How long do refunds take?

Accepted Answer

Refunds are processed within 5-7 business days after we receive your returned product. The refund will appear on your original payment method.

Question 13

How does Subscribe & Save work?

Accepted Answer

Subscribe & Save lets you set up automatic monthly deliveries at 15% off every order. You can skip, pause, or cancel your subscription at any time — no commitments.

Question 14

Can I modify my subscription?

Accepted Answer

Yes. You can change your delivery frequency, swap products, skip a month, or cancel at any time through your account or by contacting support.

Question 15

Is there a contract or commitment?

Accepted Answer

No. Subscribe & Save is completely flexible. Cancel anytime — no penalties, no questions asked.

Question 16

What are the minimum order quantities?

Accepted Answer

Wholesale minimum orders start at 50 units per SKU. Volume discounts increase with larger orders — see our wholesale page for current pricing tiers.

Question 17

How do I apply for a wholesale account?

Accepted Answer

Visit our Wholesale page and fill out the Request a Quote form. Our team will review your application and respond within 24-48 business hours.

Question 18

What payment methods do you accept for wholesale?

Accepted Answer

Wholesale orders can be paid via Stripe invoice (Net 30) or immediate payment via our secure checkout. A 50% deposit may be required for first-time orders.

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